User Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Bet At Home. We take your privacy seriously and describe below what data we gather, how we use it, who we may share it with, and the choices you have about your information.

Types of data we collect

We collect information needed to operate accounts, process payments and comply with legal requirements. This includes data you provide directly and information we gather automatically when you use our services.

Personal data

Personal data includes your full name, date of birth, address, email, phone number, government ID details when required for verification, and payment details you submit for deposits or withdrawals. We use this information to create and maintain your account, verify identity and respond to support requests.

Technical data

Technical data includes IP address, device and browser type, operating system, session identifiers, and usage data such as pages visited and time spent. This helps us secure accounts, troubleshoot issues and improve the site experience on desktop and mobile.

Transactional data

Transactional data covers deposits, withdrawals, bets, game play, bonuses claimed and transaction timestamps. We retain this information for account management, payment reconciliation, fraud prevention and to meet applicable record-keeping requirements.

How we use your information

We use your data to open and manage your account, process payments, deliver customer support, detect and prevent fraud, and comply with legal obligations. We also use aggregated or anonymized data for reporting and service improvements. We do not use your personal data for unrelated marketing without your consent.

Data protection practices

We store information on secure servers and use industry-standard technical and organizational measures - such as encryption in transit, access controls and monitoring - to protect data against unauthorized access and loss. Access to personal data is limited to employees and service providers with a legitimate need to perform their duties.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to operate the site, remember preferences, and provide analytics and fraud detection. You can control cookie settings through your browser; however, disabling certain cookies may affect functionality such as login persistence or personalised content.

Information sharing and third parties

We may share personal information with trusted third parties where necessary to provide services - for example payment processors, identity verification services, analytics providers, and fraud prevention partners. We only share the minimum information required and require partners to protect data in line with this policy. We may also disclose information when required by law or to protect our legal rights.

User rights

You have rights to access, correct or request deletion of your personal information. You can update account details from your account settings or contact our support team for assistance. We will respond to requests in a timely manner and may need to retain certain records for legal or compliance reasons.

Access, correction and deletion

To request access, correction or deletion, contact us at [email protected]. We may ask for proof of identity before fulfilling requests to protect your account. Deletion requests are subject to any legal retention obligations and may affect your ability to use the service.

Privacy policy updates

We may update this policy from time to time. When changes are significant we will notify you via the account or other appropriate channels. Continued use of Bet At Home after notice constitutes acceptance of the updated policy.