Responsible Gambling Policy

At Bet At Home we are committed to safer gambling and to helping players keep control of their play. We place player safety first and provide straightforward tools and guidance so Canadians can enjoy responsible, controlled play. If you need a break or extra support, we are here to help you take the next step.

Player protection principles

We believe gambling should be fun and affordable. We promote informed, voluntary participation and use clear account controls to minimise risk. Our approach focuses on prevention, early intervention, and respectful support when a player needs help.

Activity-control tools

You can manage your activity directly from your account. Controls are easy to set and adjust, and they are designed to give you immediate control over how you play.

What you can do

- Set deposit limits by day, week, or month

- Apply session reminders or reality checks to track time

- Request short account breaks for cooling-off periods

- Start a longer self-exclusion if you need to stop playing for months or years

Deposit limits

Deposit limits help prevent overspending. You can set minimums and maximums for daily, weekly, and monthly deposits. Changes that increase limits usually include a short delay to encourage measured decisions.

Loss limits

Loss limits let you cap how much you can lose over a chosen time frame. Setting a loss limit is an effective way to keep play within a budget you are comfortable with.

Time limits and account breaks

Use time limits, session reminders, or short account breaks to manage how long you play. Session reminders pop up after a set interval so you can take a pause. Account breaks are immediate and can last from 24 hours up to several weeks.

Self-exclusion

If you decide you need a longer break, self-exclusion closes access to your account for the chosen period. During self-exclusion we will block account access and stop marketing contact. You can arrange self-exclusion through your account settings or by contacting support.

Signs of problematic behaviour

Watch for simple warning signs such as staking more than you planned, chasing losses, borrowing money to play, hiding play from family, or using gambling as a way to cope with stress. If several signs apply, consider using our control tools or seeking further help.

Tips for maintaining control

- Set clear spending and time limits before you play

- Use session reminders and regular breaks

- Only gamble with money you can afford to lose

- Avoid gambling when stressed or under pressure

- Keep banking and gambling accounts separate

Professional help and support organisations

If you need support, reach out. You can register for the National Self-Exclusion Program (NSE) or contact provincial problem gambling services, such as ConnexOntario for Ontario. National and community resources like Gamblers Anonymous are also available. If you are unsure where to start, local health lines and 211 can point you to services in your area.